Disaster planning and business continuity are an important part of any hosted service offering – and in particular, with the holidays coming up, retailers need a search solution that won’t fail when they need it most. We have had firsthand experience with this and the 7.1 earthquake that hit our offices in Christchurch, New Zealand this week. This event has proven what we already knew – that retailers using SLI Systems for their site search can be assured of always-on availability, and readiness in the busiest of times and even in the face of disasters.
In the aftermath of Saturday’s severe earthquake, and subsequent powerful aftershocks, many local businesses are slowly recovering. Meanwhile, SLI Systems’ clients realized their businesses were unaffected by this event. In particular, our core search services have remained uninterrupted, thanks in large part to the redundant servers we’ve implemented in multiple data centers around the world to ensure business continuity during events like these. We experienced a short email, reporting and merchandising console outage due to a loss of power in our Christchurch, New Zealand facility. While our customers experienced no service interruptions, we’re continuing our systems upgrade process to build the same resiliency into these internal systems that you’ve come to rely on with our core services.
We also made our U.S. and European teams available over the weekend to answer any questions or respond to any client needs, providing an added level of emergency support.
The New Zealand staff are all safe and well, and most of them are back working. After this event, we feel more comfortable than ever that our customers are ready for the holiday rush, with top-of-the-line search solutions that won’t fail in busy or disastrous times.
Thank you for your continued support.
Shaun Ryan
CEO SLI Systems
