I spoke to analyst Robin Bloor from Hurwitz and Associates today. Going by his blog post today – At last, a Self-Education Search, Robin agrees with the approach we take with our Learning Search. He describes a recent bad experience of searching on Newegg (which I believe is powered by Endeca) which perfectly captures the importance of having a good site search and highlights the difficulty of implementing site search well, even when you have bought expensive software.
