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Posts with case study Tag

EASY – A Deciding Factor for E-commerce Technology

Posted by Dawn MortensenJanuary 28, 2016eCommerce, Navigation, Site Search

Easy to use technology for E-commerceEasy is a critical feature for today’s technology solutions – easy-to-implement, easy-to-use, easy-to-measure and easy-to-update. Of course solutions need to be effective and results are the number one point of comparison. But if you’re in the position of choosing technology and you’ve narrowed your options to those with proven results, you’re likely to choose the one that will make it easier for you or your team to achieve the results you want.

After all, there’s only so much you alone can do – you need technology that expands your abilities, rather than giving you one more thing that requires your expertise.

This is how Michael Schuler of the Minneapolis-based Schuler Shoes felt about the company’s website. A year ago, he was the only one who could customize merchandising banners and SEO since it required going into the code to make modifications. He knew this process wasn’t sustainable as the business expanded its product catalog. He needed a merchandising solution that was straightforward enough for anyone on his team to use – he needed it to be easy for his employees to edit promotions and optimize SEO.

Michael Schuler also needed a site search and navigation solution that would provide a consistent product-finding experience for shoppers. He wanted to make it easy for shoppers to find and buy what they were looking for.

At the same time, Schuler was moving the business to a new e-commerce platform and he needed a hosted site search and navigation provider that would easily integrate with the latest version of Magento.

Of course Schuler wanted the solution to work well – choosing a vendor with a solid history, reliable infrastructure and clear, proven results was a given. But easy was a key theme in his search for the right vendor. In the end, he chose SLI Systems as the best fit to achieve his goals. As stated in a case study on Schuler Shoes:

“We chose SLI because it fits well with Magento and offers the features we needed. SLI Learning Search Connect easily plugged into our Magento platform, quickly improving the shopping experience and simplifying merchandising and promotions,” said Schuler.

In fact, yesterday SLI Systems announced it’s the first and only Magento Gold Partner to offer a site search extension for Magento 2.0. Our commitment to “easy” meant that we wanted to have our plugin for Magento 2.0 ready as soon as our customers needed it.

Schuler also achieved his goals of making it easier for his team to manage merchandising and SEO, along with making it easier for shoppers to find the products they wanted.

“With SLI site search, navigation and refinements, we have seen 20% fewer bounces and a 7.5% increase in the time visitors spend on the site, indicating the solutions are helping customers in the ‘pre-shop’ phase before they buy from us in-store or online,” Schuler said.

If you’re in the position of choosing a new technology vendor, look for easy – easy-to-implement, easy-to-use, easy-to-measure and easy-to-update. Add easy-to-show results to this list (as we’ve done with our latest SLI Dashboard), and you’ll be set. Michael Schuler found a solution that was all this, plus provided better results than his previous solution. For him, it was an easy choice.

Kidrobot Makes More MUNNY with Social Content in its Search

Posted by Dawn MortensenMarch 18, 2014Site Search, Social Media, Success Stories, User Experience

Kidrobot is one of those brands that people love to Like – it’s common for a single Kidrobot post to receive more than 1,000 Likes on Instagram, YouTube, Facebook or Twitter. moustache_labbitAs the retailer’s popularity has expanded for its mustache-sporting Labbits, paint-it-yourself MUNNYs and other popular art toys, so has the company’s need to connect its online shoppers with its wealth of social media and blog content.

Such rich non-product content can be the catalyst that transforms a browser to a buyer – or drives up order values.

Case in point: While researching Kidrobot for this blog, I searched the company’s site for Yummy brand toys and enjoyed looking at Yummy’s plush pizza, hot chocolate and ice cream sandwich… but it wasn’t until I clicked on the Instagram tab and saw the adorable photos of these stuffed toys that I experienced the overwhelming need to own more than one Yummy plush of my own (#truth – I now own nine).

Kidrobot_YUMMY_screenshot_17Mar14Six months ago, Kidrobot did not yet have this valuable social media content available on the site’s product pages. A fan searching Kidrobot for Marvel MUNNY toys would not have learned from the search results that Kidrobot also has Marvel Labbits, or that Marvel Labbit artist Frank Kozik would be signing products at certain Kidrobot store locations. In fact, six months ago it was challenging for shoppers even to find the products they wanted on Kidrobot.com.

“We give our products unique names, and it used to be that if you didn’t get the spelling correct for an on-site search, you wouldn’t find the product you were looking for,” Kelsey Vendetti, Kidrobot e-commerce & digital marketing manager, said in a case study and press release published today. “Visitors would search for something as simple as a t-shirt and get one result when in fact we offer over 20 t-shirt styles.”

To resolve these challenges and others, Kidrobot turned to SLI Systems. We made their products easily findable with technology that produces the most relevant search results, and we brought in the social, blog and video content that could help shoppers decide to buy. We also increased their site traffic through our Site Champion SEO solution.

The results tell the rest of the story: a 13% increase in orders, a 4x increase in conversions for visitors using the search box and a very happy customer.

“From the capabilities of their technology to the helpfulness of their support, the whole package of working with SLI is a huge improvement from what we had before,” Vendetti said.

Take a closer look at this and other SLI customer success stories by browsing our case studies.

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