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Posts with king arthur flour Tag

From Blog to Buy: Content That Converts

Posted by Dawn MortensenAugust 20, 2014eCommerce, Site Search, Site Search Tips, Social Media, Success Stories

It’s no secret here at SLI that we are arming online retailers with the e-commerce tools they need in the battle against Amazon – and creative content is proving to be a valuable weapon of choice. Many savvy e-commerce retailers use content (videos, blogs, social posts, etc.) to draw shoppers and turn browsers into buyers.

Target is a great example. Target’s e-commerce site now allows shoppers to buy items directly from its blog, A Bullseye View. All a shopper has to do is click a red box (“shop this look”) that hovers over the image of the desired product. Instantly, a box pops up with the item ready to be added to the consumer’s shopping cart.

TargetTarget’s new catchphrase? “Buy the products you want from the content you love.”

Creative content is driving sales in a way that it never has before. Converting shoppers into buyers directly on a compelling blog post is what all retailers strive for with their content. While a blog is a pretty traditional form of content, here are two great examples of SLI customers using non-traditional forms of content to ease the shoppers’ path-to-purchase:

1. King Arthur Flour Shares Recipes

Retailer of specialty flours and baking tools King Arthur Flour combines aspects of its community and knowledge base into its site, providing a wealth of searchable recipes, videos and blogs from expert bakers. Visitors can find enticing recipes with high ratings, see that they have been Pinned to Pinterest 1,000+ times, or read reviews from other users who have made those dishes themselves. Since customers can click a link in the recipe to buy ingredients they need from King Arthur Flour, it’s a seamless path-to-purchase for those eager to try the recipe.

Since working with SLI Systems to integrate this recipe content into its e-commerce search (versus its previous use of Endeca), King Arthur Flour has seen its conversion rate jump from 3.7% to nearly 6%.

If you’re an online retailer that sells any kind of food or kitchen product, you’ll want to offer recipes to showcase your expertise and the value of your products. When you create links from your recipes to the products or ingredients needed to complete the recipes, you’ll see the increase in sales.

FTD Infographic2. FTD Gets Graphic

Online flower delivery retailer FTD uses infographics to drive visitors to its site and help generate sales. When the brand created an infographic using interesting stats about Mother’s Day, it was a nice visual article showing that 76% of moms polled would choose flowers as their gift. It was a popular infographic to share on Facebook, Twitter and Pinterest as millions of sons and daughters considered what to give their moms for Mother’s Day. The infographic not only provided the insight and incentive for buying flowers for mom, but it also linked straight to the FTD site, offering easy access to purchase that Mother’s Day bouquet.

Infographics combine visual appeal with condensed information, making them perfect for grabbing people’s attention and giving them content quickly. They are also nice for the skimmers out there – those of us who are short on time or attention span. Finally, infographics are easy to share. Whether on social media or blogs, infographics are just the kind of content thought leaders love to re-post.

To learn more about how e-commerce sites can increase conversions by creating remarkable content, watch a recorded webinar on this subject or download our free e-book, Use Creative Content to Turn Online Shoppers into Buyers.

Learn to Entice Shoppers with Great Content

Posted by Dawn MortensenJune 25, 2014eCommerce, Site Search, Site Search Tips, Success Stories

Want to drive e-commerce sales, plus bring customers to your site instead of going to competitors’ sites or Amazon? Think content. The creative use of content can give your customers a unique and memorable shopping experience – one that creates powerful brand loyalty and moves customers along the path to purchase.

ContentWPscreengrabIn our new e-book, “Use Creative Content to Convince Online Shoppers to Buy,” you’ll learn how e-commerce sites can increase conversions by creating remarkable content – social media posts, videos, blogs, infographics and more – and then bringing that content into their search results.

As I explain in today’s post on Ecommerce Outtakes, some online shopping decisions are easy, like finding a new water filter using the replacement number. But many online purchasing decisions – buying clothes, shoes, electronics, toys, etc. – are made through closer scrutiny of product details and non-product content, like Instagram photos of real product users or a how-to video showing what can be done with the product.

Such content can really help convince a browser to click the “Add to Cart” button. Consider this sampling of advice from the e-book:

  • Always add photos to your blog or social media post to catch readers’ attention through visuals as well as content.
  • If you’re an online retailer that sells any kind of food or kitchen product, it is a no-brainer to add a recipe section to your e-commerce site.
  • A standout site search is especially critical for retailers with products that don’t lend themselves to very specific searches.

The new e-book features many more tips, along with success stories of companies who have used content to increase conversions, including e.l.f. Cosmetics, FTD, King Arthur Flour, Kidrobot and others. Click here for a free download.

Why Do Online Valentine’s Day Shoppers Spend More?

Posted by Dawn MortensenFebruary 10, 2014eCommerce, Site Search, Success Stories

Online Valentine’s Day shoppers will spend 31% more than those who purchase items related to Valentine’s Day in a physical store, says the National Retail Federation. Broken down to amount spent per shopper, the average person will spend $133.91, but the average online shopper will spend $175.80.

There are many potential reasons for this; online shoppers may be more likely to buy multiple gifts that are shipped to different addresses, or they simply tend to choose more expensive gifts. Shipping and gift wrapping services would account for part of the more than $40 difference.

Search and You Shall Spend

Another possible reason for the extra money online shoppers spend is that they’re more likely to find and buy the gifts they’re looking for if they’re shopping on sites with a good search function. Rather than wandering through aisles of pink and red stuffed animals and cardboard heart boxes of chocolates, online Valentine’s Day shoppers can go to their favorite gift sites, type in search terms, then refine the results until they find the gifts they want to buy.

FTD, Interflora, Samuels Jewelers, The Diamond Store, Lovehoney, Harry and David, Gourmet GiftBaskets and Vermont Teddy Bear are all sites that have Valentine’s Day related gift items. And all are powered by SLI search, which means the search results are incredibly relevant because of SLI’s advanced learning technology. You type a word or two into the search box, you see relevant items, you click the one you want, you go through checkout and you’re done. On these sites, most customers find what they want within the first five search results provided.

It’s not surprising that a great user experience leads to more money spent at that site. Lovehoney saw 16% higher average order values (AOVs) after improving their site search. PartySuppliesDelivered.com saw 18% higher AOVs with SLI search. Boden had a dramatic increase of 215% in revenue per visit, and other SLI customers have seen similar results, like a doubling in the conversion rate for customers searching for recipes and products at KingArthurFlour.com.

Great search makes for a great shopping experience when looking online for a gift on Valentine’s Day – or any day.

King Arthur Flour’s Recipe for Rising Revenue

Posted by Dawn MortensenDecember 18, 2013eCommerce, Success Stories

What percentage of your online revenue is driven by your site’s search function? Is it anywhere near 50%? If attributing half your sales to search sounds crazy, consider the testimony of one of SLI Systems’ customers, King Arthur Flour.

“Search has jumped from 17% of our revenue to almost 50% of our revenue,” said Jeff Wilcox, eCommerce Producer for King Arthur Flour, who cites results from working with SLI in this new 30-second video.

Headquartered in Vermont, King Arthur Flour is the oldest flour company in America and the number-one seller of whole wheat flour in America. Although most would not consider five-pound bags of flour to be the ideal item to purchase online, the company has turned KingArthurFlour.com into an incredibly popular site for bakers – both amateur and professional – to share recipes and purchase baking products.

The wealth of knowledge on King Arthur Flour’s website flows from the company’s commitment to developing a vibrant community around their products’ users. Their Norwich, Vermont headquarters has become a destination for cooks and connoisseurs with its retail store, state-of-the-art bakery, and a Baking Education Center that holds courses for bakers of all levels.

Part of the genius of King Arthur Flour’s success is their ability to combine aspects of their rich community and knowledge base into their eCommerce site. With SLI Systems’ help, King Arthur Flour has made it easy for site users to search from thousands of enticing recipes, then read reviews, shop for ingredients and link to related videos or blogs.

In my first search on the site, I typed “gluten free pie crust” into the search box and found a recipe that’s rated five stars and has been pinned to Pinterest more than 1,000 times. The site offers the kind of start-to-finish help that gives me confidence that I’m not going to screw up the pie; just one simple search, and I have the recipe, the ingredients I can purchase right from their site, cooking tips from the experts, and reviews from 59 people who have tried it. This is the kind of user experience that creates serious fans. And now I’m one of them.

King Arthur Flour Gluten Free Pie CrustThere’s advanced technology that goes in to making the search and user experience this successful – and you can read more about it in a previous blog from King Arthur Flour’s Customer Success Manager at SLI. But what shoppers see is what I found – an easy search that delivered relevant and accurate results, along with valuable content that created confidence in my decision to buy the ingredients. There will be gluten free pumpkin pie at my house for Christmas!

In both baking and business, the secret to success is often in the ingredients. Just as King Arthur Flour’s quality ingredients help ensure their customers’ baking success, the SLI Systems technology that powers their online community and store ensures visitors find and buy exactly what they need.

“SLI has very intuitive tools,” said Wilcox. “They implement new features quite often, so as they become available to us we consider implementing them immediately. We know that it’s easy to do and the results are very good.”

No wonder King Arthur Flour has increased its conversion rates from 3.7% to almost 6%, and has grown its search-based revenue to nearly 50% of its business. They make it seem as easy as pie.

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