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Posts with Online Retailers Tag

How Might Retailers Leverage Shopping Haul Videos?

Posted by Shaun RyanNovember 11, 2014eCommerce

There is a largely untapped resource that most retailers aren’t leveraging to the fullest. I’m talking about shopping haul videos, also called unpacking videos. For those of you who aren’t familiar with this weird phenomenon, let me give you a brief description.

2014-holiday-shopper-research-shopping-never-sleeps_articles_02Shopping haul videos are made by people that have been shopping – either at a store, or online – and when they have the goods at home they turn on the camera and record themselves opening up all their goodies. It sounds quirky, right? However, these videos get an amazing number of views and they continue to grow.

Now the nice thing about these videos from a retailer’s point of view is that they are video reviews that feature their products and their stores. They are taken at the time when the shopper is most positive about their purchases, in the afterglow of the buying, before they’ve had an opportunity to be disappointed by them. They are authentic – typically done in their home. So these are authentic, positive video reviews of retailer’s products. Dang!

So how could retailers use shopping haul videos? I think it would be great if they could make the videos viewable on the product pages that are featured in the video. Retailers know the value of videos for improving engagement, yet videos are fairly expensive to produce. With the shopping haul trend, there are millions of videos that have already been produced that retailers can use.

So how do retailers find these videos? A simple search of “[Retailer name] haul” will give you a good start. Then you need someone to watch the video and work out which products are featured. The video can then be embedded in the product page. You could do this now for a few products, test it and see if it helps.

I came up with this idea a few years ago when I first heard about shopping haul videos at the online retailer show in Australia and then heard how popular they were. I had proposed creating a tool to make it easy for retailers (or anyone) to tag these videos and to embed them into product pages. It’s not unlike the recommendations we imbed in product pages now: some supplementary content that helps improve conversions. It could also feature in the search and nav in the same way that we index retailer’s videos as part of our Learning Search offering now.

However my idea has never made it to the top of our priority queue (we have a lot of cool stuff we’re working on). What do you think of it? Have you considered doing something like this? How many shopping haul videos are there for your store?

 

Surprise! Older Shoppers are More Likely to Purchase Online

Posted by Kemberly GongNovember 9, 2012eCommerce, Merchandising, Navigation, Site Search

A surprising fact was just reported: older consumers are most likely to make holidays purchases online this year.

The study, conducted by Velaro, highlighted some interesting facts that online retailers should keep in mind this holiday season when running promotions and thinking about their target audiences.

The study found that 20 percent of shoppers ages 55-64 and will do some portion of their holiday shopping online, which was the highest percentage from any age group surveyed, followed closely by shoppers age 45-54 (19 percent).

Comparatively, shoppers aged 18-24 were least likely to do holiday shopping online. This is an interesting statistic because it’s often assumed that younger shoppers are more technologically savvy and have a higher tolerance for complicated sites to complete transactions.

So, what does that mean for online retailers? When considering an older audience, it’s important to keep in mind that excellent usability and ease of finding products and navigating through your site will be essential to helping your users make purchases. It’s also helpful to make sure your merchandising shows customers the hottest products and special promotions, such as free shipping and free returns, in a variety of ways such like merchandising banners, ribbon overlays and highly-visual pages full of product images.

Additionally, if you are selling electronics, gaming, apparel and other products aimed at the 18-24-year-old demographic, it might helpful to modify your online marketing strategy and aim promotions at parents, not young adults.

Excellent site usability is necessary for all sites – those targeted toward younger demographics may actually have older shoppers accessing them.

Overall, the trends look good for online retailers; 53 percent of respondents said they intended to do at least 25 percent of their holiday shopping online, and some studies are predicting that holiday shopping this season will be up 15 percent overall from last year.

What are your thoughts on the holiday shopping season so far? Please leave your comments below.

 

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