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Conversion rates for broad match vs exact match

Posted by Shaun RyanAugust 16, 2006eCommerce, Site Search, Site Search Tips

Google and the other search engines allow you to specify different matching options in paid search campaigns. I would like to share some data we have collected on the different conversion rates.

When people discuss these matching options they consistently say that you’ll get more traffic from broad match than exact match but you’ll get better conversion rates with exact match. What I haven’t been able to find is any data on how much better the conversion rates are – so we did an experiment with one of our customers to estimate the differences between the options.

The client used in the experiment was a small consumer electronics retailer. We automatically created a Google campaign using our Ad Champion service but for every keyword we put in both a broad match and an exact match. We bid the same amount on both the broad and exact match keywords and we used the same landing page for both. In this case the landing page was the most popular product page from site search. We ran this test for one month.

For the broad match campaign the value of the sales were 2.3 times the cost of the advertising (not a very good ROI for low margin products). For the exact match campaign the value of the sales were 12 times the cost of the advertising. So the exact match campaign gave us a 5.2 times better return on investment than the broad match campaign.

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It's been a while

Posted by Shaun RyanAugust 15, 2006Press

It’s been a while since my last blog post. Things have been so busy since the last show I have struggled to find time to blog. However there has been lots happening. For starters, we’ve done a couple more shows, signed some new customers and hired more people. On top of that SLI turned 5 years old and we’ve been celebrating. I’m going to try to find more time to blog. Incidentally a story in ecommerce guide mentioned us today.

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Internet Retailer 2006

Posted by Shaun RyanJune 23, 2006Conferences, eCommerce, Site Search

It’s been a while since my last post. I’ve been busy travelling and trying to get on top of things since I got back. Part of my travels included the Internet Retailer show in Chicago. We went to this show last year and it was great. This year it was best show we’ve ever had.

irc2006_sli2.jpg

One of the main reasons the show worked so well for us was we had a lot of happy customers at the show – including the show organizers (have you noticed a better search on the internet retailer site?). The most prominent of our customers was David Patterson from Edwin Watts who said some good things about us in the workshop on site search. I’ll post a copy of his presentation on the blog once I get it.

As a result of this and a lot of other work we were extremely busy on our booth. We had 7 hard working people from SLI there and at times we couldn’t keep up. Now we’re busy following up and building search for a lot of retailers. At the next show we hope to have lots more happy customers.

One of the things this show drove home to me was the importance of keeping our existing customers happy. Not only do we get rewarded through their continued business – but they’ll tell others about their experience with us which helps generate new business. At SLI we’ve always had the rule that requests from customers take precedence over anything else. We include prospects that have taken up our offer of a free trial in that group because once they’re trialling we’re providing a vital service to their users.

The show was a lot of fun. It was well organized and the retailers that attended are an amazingly positive bunch of people. I’m looking forward to the next one.

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On-line shopping, off-line buying

Posted by Shaun RyanMay 31, 2006eCommerce, Press

A recent Nieslen report concluded that shoppers are been driven to brick and mortar stores through search. This makes sense and many of our customers have said that they see the same thing happening: people will use their online store to decide what they want, then go to their local store to make the purchase. This knowledge is extremely important when you’re trying to measure the return on investment of your paid search campaign, or your search engine optimization efforts.

The beauty of on-line marketing is that you can measure the return on investment because you can track clicks through to purchases. Right? The tracking doesn’t work if the person stops clicking, walks down to the store and makes the purchase.

This means that some of your on-line marketing spend is going to be as difficult to track as your offline spend. People and organizations with experience in measuring ROI of traditional marketing activities should be able to apply that experience to measure the impact of shopping on-line and buying off-line. This can be included in your ROI calculations for your on-line campaigns and ultimately reflected in the price you’re willing to bid for keywords.

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Automated subscribed link feed for Google Co-op

Posted by Shaun RyanMay 28, 2006Press1 comment

We’re currently performing an interesting experiment with Google Co-op. For one of our customers, NZ Holiday Houses, we have automatically created a subscribed link feed using the 1000 most popular search terms used on their site search. Each subscribed link shows the most popular pages on Holiday Houses for the given keyword.

We have added an invitation for people to join the Co-op on the search results page, e.g. Queenstown. We are testing the wording of the invitation to join the co-op. I couldn’t see any point in mentioning Co-op because I’m sure very few people outside the industry know what it is. I would be interested to hear suggestions from anyone on how to entice people to sign up to a Co-op.

The idea behind this is to allow people that are fans of this site to get easier access to the information. I’ve no idea whether it will catch on. It will be interesting to see how many subscribers we get.

We did find one problem with this after we released it. Google Co-op doesn’t work from google.co.nz. Most of the people who use this site regularly will be from New Zealand. Hopefully Google will fix this soon. In the meantime we can see whether we get any subscribers.

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It's conference season

Posted by Shaun RyanMay 11, 2006Conferences, eCommerce

We’re busy at SLI. We’ve got 6 events on over the next few weeks. We currently have two shows on at the same time: Annual Catalog Conference in Chicago and Internet World in London. Next week we’ve got the Novator Client Summit in Toronto, Canada and the South Florida Interactive Marketing Association networking cruise. Shortly after that we have Search Engine Strategies in London, followed by Internet Retailer 2006 Conference in Chicago.

That’s a busy month – but it means we’re going to see lots of our customers and prospects. If you’re going to be near any of these then come and say hi. We’d love to see you and show you what we can do for you.

Since my last post we’ve also announced a couple of new customers – cosmetics retailer, Ulta and Green Mountain Roasted Coffee. We are proud to have these companies as customers. Even though they’re in completely different industries they can both see the benefits of having site search that works and of leveraging the site search activity to drive more traffic through automated search engine optimization.

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Google's Related Results

Posted by Shaun RyanApril 17, 2006Press3 comments

Google recently confirmed that they have made a change to their interface. For certain keywords they will show 3 related results inserted into the main results. For example, here’s what you see when you search for tokenize.

There have been reports of this for quite some time, so Google have obviously done a reasonable amount of testing with this before they decided to roll it out to everyone. However, I don’t like it. I find them intrusive and the times I have seen them appear I was frustrated – I wanted to see results for the term I typed in – not for what Google thought I wanted to see.

I think something like this can significantly enhance the user experience but it needs to be less intrusive. Most other search engines chose to show related searches but few of them have got it exactly right. I like Yahoo’s interface where they show related searches below the search box.

yahoo insulin.JPG

This is nice and simple – but suffers from the problem that all the related search terms contain the word insulin, graphically demonstrated if you see all the related searches, e.g for insulin:

yahoo insulin all.JPG

Ask have almost got it right – but chose to complicate their interface by grouping the related searches that expand or narrow your search or are related names. This is cool from a geeks perspective but I don’t think people care whether they’re expanding or narrowing their search. If a related search term that expands your search is more useful then it should be shown at the top of the list.

ask insulin.jpg

AOL used to use a similar concept – of clustering – from Vivisimo but when I looked just now I didn’t see it. They did show some related terms – but it searched only AOL results. MSN doesn’t offer anything like this.

There are some, enlightened smaller search engines who have got it right IMHO. For example search.com and mamma.com show related terms on the right hand side of the results. You just click them to fire off another search It’s simple, non-intrusive and really useful.

search insulin.JPG

Of course, I am biased because we provide the related searches for those enlightened search engines :-). But I am truthfully less than impressed with Google’s effort.

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