SLI home
User login

A BLOG FOR E-COMMERCE LEADERS

  • Blog
  • Resources
  • Webinars
  • Customer Experience Scorecard

SLI Blog

Posts with Global Commerce Tag

The Growing Global Need for Great Site Search

Posted by Shaun RyanJune 19, 2013Mobile, Navigation, Newsletter, Site Search

Every day we see how introducing great site search is one of the easiest and quickest ways to turn more visitors into buyers. Earlier this month our customers were telling their stories at IRCE 2013 in Chicago. These are businesses like Samuels Jewelers, which doubled the per-visit value of their site search users after implementing changes that make search results more relevant. And Party Supplies Delivered, which increased their conversions by 203% after switching from their platform’s default search to advanced search.

Al Gore’s keynote address was about the international opportunities that abound for eCommerce – an industry that is growing 15 percent each year, even during a period of global economic stress. “You need to think global,” he said, pointing out that the number of Apple iOS and Android devices activated in the U.S. was surpassed in January by those activated in China. The economic balance is shifting and we need to accept, and anticipate, change.

We spoke with many online retailers who haven’t yet optimized their site’s search and navigation, and his keynote hit home. As eCommerce grows internationally, SLI plays a pivotal role in providing the tools that enable the best shopping experiences for customers around the world. Whether for large online retailers with multiple international sites or family-owned businesses, we work to provide the best products, resources and customer service, so that all of our customers can focus on what matters most to them – their business.

Seizing the Opportunity with IPO, Expansion

As a company that has an established customer base spanning five continents, we understand the global opportunity. Brazil is one of our most recent, and fastest-growing markets, adding to our strong presence in the United States, the UK and Australia. We are working with some of the top Brazilian online retailers to improve their search and navigation, both on web and mobile sites. We are also starting to work with our first Japanese partners and customers.

The vast opportunity for further international expansion is one of the reasons SLI Systems decided to raise capital through its IPO on the New Zealand Exchange on May 31, 2013. It has been an exciting time for SLI’s founders and investors as we’ve watched shares rise since the original offer of NZ$1.50. You can hear more about our story in this June 4 interview.

We’ll use the investment to fuel sales, marketing and customer support as well as innovation, as we grow our engineering and product development teams. This will build on our tradition of bringing our customers the ongoing feature and product developments they need to make their eCommerce sites the most successful in an increasingly competitive marketplace. We believe that innovation and measured growth are the secrets of global success.

Today’s online shoppers are starting to see gorgeous magazine-like sites tailored for mobile browsing, interactive tools that aid decision making, and the convergence of social and editorial to create highly-personalized shopping experiences. More and more of our customers are eager to work with us to integrate these features into their site search and navigation. As technology advances and global opportunities continue to expand, we anticipate and remain at the leading edge of the many innovations in eCommerce yet to come.

Site Search in Different Languages

Posted by Shaun RyanDecember 3, 2012Newsletter, Site Search

With the way technology has hastened globalization, it’s less easy to qualify languages other than English as “foreign.” It’s easy for us in English-speaking parts of the world to forget that English is not the dominant language – it’s actually the third most popular language spoken globally, behind Mandarin and Spanish.

We work with eCommerce companies in a lot of different countries. We also see many of our existing customers are selling beyond the borders of their native country and often creating websites tailored to the markets they’re selling to. That means we’re working with more and more languages and need to make sure our site search and navigation features work just as well in every language. To do that, we’ve licensed technology to enable us to index all the major languages and we’ve integrated that into our platform.

For example we recently integrated our site search onto HealthPost’s Japanese site, which contains a mixture of English and Japanese. Japanese has to be one of the hardest languages in the world for text processing. Like Chinese, there are no spaces, so you need to break a continuous stream of characters into words. Also, Japanese uses many different character sets – kanji (Chinese characters), Hiragana, Katakana, and Latin characters. Some people write and search using Kanji, while others use one of the two phonetic scripts.

A search on HealthPost’s Japanese site in either language will return results. Though the Japanese language is written in a very different series of characters than an English-language alphabet, users will still see the same learning-based results. Our learning algorithms operate on top of the index, improving the relevance based on how people interact with the results, generating related searches in either language and automatically creating pages optimized for popular keywords with good results.

Our analytics engine has been designed with different character sets in mind – so the reports will show popular searches, searches with poor results, facet labels, etc. correctly, regardless of the language used. In addition the console has been designed so we can easily add instructions and help in different languages, so non-English speakers can use it easily. As businesses all over the world move squarely into online commerce, we see the continued importance of offering a set of tools that can be used across languages. For the business tracking the most popular site search terms in a different language or for the customer searching for a product in their native language, a tailored experience is becoming the new norm.

With the indexing, learning and back-end console all working in multiple languages we can build you a relevant search that follows the industry best practices regardless of the languages. There are enough challenges building multi-lingual sites, without the need to worry about the complexities of site search.

As eCommerce becomes truly global, it’s absolutely necessary to cater to all clients, and making products easier to find and searchable in local native languages is one of the most important steps to do that.

Stay up to date with SLI

Featured Posts

  • Maximize Revenue with Enhanced Product Impact Testing
  • Top Five Ways to Prepare for Peak Season
  • Facets, Facets, Who’s Got the Facets?
  • Personalization: It’s Kind of a Big Deal
  • M is the New E: Mobile Commerce Trends and Predictions

Categories

About SLI Systems

  • What We Do
  • Who We Are
  • Why SLI

Learn

  • Webinars
  • News Room
  • Events

Connect

© Copyright SLI Systems, 2018. All Rights Reserved | US: (866) 240-2812 | Legal