SLI home
User login

A BLOG FOR E-COMMERCE LEADERS

  • Blog
  • Resources
  • Webinars
  • Customer Experience Scorecard

SLI Blog

Posts with Online commerce Tag

Surprising Results from SLI’s eCommerce Survey

Posted by Terry CostaDecember 11, 2012eCommerce, Merchandising, Mobile/Tablets, Reporting and Analytics, SEO, Site Search, Social Media1 comment

SLI Systems just released our latest eCommerce survey and infographic, which illuminates new trends about online retailers’ priorities for the coming year, as well as for this holiday shopping season.

Overall, improving sales conversions was still the most important goal for online retailers, with 63 percent answering it was their main priority. Close behind with 61 percent was attracting more customers to the website. The survey of 457 retailers from around the world also found that expanding to serve international customers was another major priority. The surveyed included companies located in the US and Canada, UK, Europe, Australia/New Zealand and Asia/ Pacific.

In anticipation of this year’s holiday shopping season, more than 40 percent of online merchants worked to drive more customers to their site by making improvements to their SEO, and created a more curated experience for customers by improving their merchandising. Additionally, 37 percent of retailers improved their refinements or navigation on their eCommerce site, according to the results of our survey.

Additionally, retailers are planning out their strategies to grow their site in 2013. The top New Year’s resolutions include making improvements to site search, SEO and mobile. In line with this year’s solid increase in mobile browsing and purchases for holidays shopping, nearly half of retailers said they will add a mobile version of the website, with about 20 percent planning to create a mobile app.

As more commerce moves online, the trends for retailers – improving SEO, driving conversions and finding ways to reach customers at many touch-points continues to drive the need for higher visibility from SEO, thoughtful user experience and innovative features to improve traffic, conversions and retention. We’ll take a deeper look into all of these trending features in the coming weeks and explore the best use cases we’ve seen.

These are just a handful of the results – to learn even more, click here to download the full report.

Cyber Monday Revenues of $1.465 Billion Top Black Friday Sales

Posted by Terry CostaNovember 28, 2012eCommerce, Mobile/Tablets

While we were impressed with Black Friday’s online sales, we were blown away by the revenues generated the following Monday. The biggest Cyber Monday on record saw exceptionally strong sales, with revenues topping $1.465 Billion – up 17 percent from last year and exceeding Black Friday sales. The weekend between the two big shopping days was also hot – bringing in over $1.1 Billion from weekend shoppers.

As with Black Friday, Cyber Monday also saw a huge focus on mobile – as shoppers pulled out their phones and tablets to aid their shopping. Cyber Monday saw an increase in purchases from iPhones over other smartphones or the iPad. These statistics from TabletCrunch show updated mobile numbers based on Cyber Monday sales.

  • Mobile Traffic: 22.4 percent of consumers use a mobile device to visit a retailer’s site
  • Mobile Shopping: 12 percent of consumers use their mobile device to make a purchase
  • The Multi-Screen shopper: The iPhone is driving more retail shopping than any other device with traffic reaching 8.7 percent versus 7.2 percent and 6.3 percent for iPad and Android respectively

Much of the increase around the holidays this year was based around early discounts and deals specifically targeted to online shoppers. Shoppers are increasingly turning to online shopping for around-the-clock shopping convenience, lack of crowds, easy price comparisons and free shipping offers.

As online retail continues to grow, the space is becoming more competitive and finding ways to set your eCommerce site apart from others is essential. Luckily the steps to doing so are not as hard as you’d think – there are simple ways to improve your site that yield great returns. We’ve highlighted a lot of these in previous blogs.

We experienced the impact of the Black Friday and Cyber Monday rush from our clients firsthand, as we saw huge spikes in traffic on our clients’ websites – they more than doubled on Black Friday and increased by 50 percent on Cyber Monday. Interestingly, some of our data shows that Black Friday traffic was helped by shoppers in Brazil, who also jumped online to take advantage of holiday sales.

These major shopping events remind us how our work can mean the difference between a sale and a loss. We provide our clients with peace of mind that our service won’t go down during peak holiday traffic – our servers are “over-optimized” to handle massive spikes in search traffic, as well as natural disasters and other unforeseen issues.

As shoppers become more savvy and continue to reach for their laptop or mobile device from around the globe when they want to make a purchase, make sure you’re in the best possible position to lead customers to the products they want.

Stay up to date with SLI

Featured Posts

  • Maximize Revenue with Enhanced Product Impact Testing
  • Top Five Ways to Prepare for Peak Season
  • Facets, Facets, Who’s Got the Facets?
  • Personalization: It’s Kind of a Big Deal
  • M is the New E: Mobile Commerce Trends and Predictions

Categories

About SLI Systems

  • What We Do
  • Who We Are
  • Why SLI

Learn

  • Webinars
  • News Room
  • Events

Connect

© Copyright SLI Systems, 2018. All Rights Reserved | US: (866) 240-2812 | Legal