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Posts in Reviews Category

Meet Neil Thomas, SLI’s New Chief Revenue Officer, President North America

Posted by SLI SystemsDecember 9, 2014Newsletter, Reviews, SEO, Site Search

Neil_Thomas_headshot-low

Neil Thomas knows what it takes to grow a world-leading Software as a Service (SaaS) company. In his previous role as Senior Vice President of Worldwide Sales of cloud-based business analytics firm Adaptive Insights, Thomas grew the company’s sales team from five to 150 and its customer base from launch to thousands of enterprises in 80+ countries. This success followed a near twenty-year track record for establishing, developing and continuously improving global sales teams.

The UK-born Thomas says, “SLI’s success in expanding beyond its home market of New Zealand, recruiting world-leading brands as customers and growing around the world, particularly in the UK and the United States, is no mean feat.

“This says to me that SLI has a product that is attractive, wanted and needed. It also shows that we have an organisation that is able to deliver solutions successfully in different economic and cultural environments. I think the secret of this achievement has been the commitment of the SLI team to customer success and delivering excellent service.”

“SLI is well positioned to ride the next wave in e-commerce. Retailers and business-to-business websites worldwide are increasingly looking for solutions that ensure their websites serve up the products and services consumers are seeking in a timely, efficient and appealing way.”

SLI CEO Shaun Ryan says, “Neil has led a sales organization through the type of growth that we intend to achieve over the next few years. This expertise and experience will further accelerate SLI’s growth. We are delighted to have him on board.

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Major Corporations Endorse SLI

Posted by SLI SystemsDecember 9, 2014Merchandising, Navigation, Newsletter, Reviews, Rich Auto Complete, SEO, Site Search

Hear in a recent video testimonial how U.S. gourmet food and gifting company Harry & David saw a US$437,000 increase in 2014 sales after implementing SLI’s Site Champion™. Other recent video testimonials include the U.K.’s largest mail order seed company Thompson & Morgan and the U.K.’s number one winter sports apparel and equipment retailer Snow + Rock.

Cameron Gabriel
E-commerce Manager
Harry & David


Clare Dixey
E-commerce Manager
Thompson & Morgan


David Kohn
Head of Multichannel
Snow+Rock

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Get a free site review and win an iPad at our Shop.org booth (#807)

Posted by Terry CostaSeptember 24, 2010Conferences, Press, Reviews

Come visit us at our Shop.org booth (#807), and we will give you a free site critic review. We’ll let you know how you can improve the search and navigation experience of your users, and run a few tests with you to determine how accurate your site search is. We’ll also be able to demonstrate some of the search techniques our customers use, which can be the perfect way for your etail site to capture more conversions during the holidays. While you’re there, you can enter our drawing for a new iPad.

Many retailers feel their online storefronts are all dressed up and ready to go for the holidays. If you’re not one of them – or even if you are, but you somehow didn’t include a dynamic site search in your plans – we would love to talk to you. We can discuss with you the many features and enhancements, such as Rich Auto Complete, AJAX-based site search and incorporating social media content into your site search results, that can dramatically help your site performance.

Please also check out our “Big !dea” session on Wednesday at 1:30pm, where our own Ed Hoffman will discuss the importance of understanding the language of your customers to increase sales and conversions online.

We hope to see you in Dallas!

Show Reviews and Social Tags in Site Search Results

Posted by Shaun RyanApril 6, 2009Newsletter, Reviews, Site Search, Social Media1 comment

Our primary aim is to help create a better online experience for our customers’ visitors, and help improve our clients online business, through more relevant search. As we’ve discussed in recent newsletters, there are many ways to deliver a better search experience – beyond more relevant results – by integrating additional content, such as video, into your search results. So here’s another idea: incorporate user-generated content, such as customer reviews and social tags, in your site search results and give customers an even easier way to search your site.

I’ve talked in the past about the benefits of allowing user reviews on your site – and incorporating the reviews into your site search. For instance, reviews keep customers on your site – if they can find product reviews on your own site, they won’t need to go elsewhere to get them. You can also use ratings to weight search results, giving the products with better ratings more prominence.

One of SLI’s clients – an online gift retailer, who also works with our partner PowerReviews has taken this process a step further, allowing shoppers to narrow their search results based on social tags. For instance, they can refine the search by such tags as “Best Uses” or “Kind of Buyer.” People place a lot of faith in what others say about a given product, so if you can bring these compelling testimonials into search, you stand a greater chance of convincing shoppers to make a purchase.

We’re fans of the idea of Social Navigation. What do you think? Do you offer user ratings and reviews or social tags on your site? Do you include this information in your search results? Take a minute to answer our one question LinkedIn poll.

It’s easy to test if searching by social tags will help your business, since we collect social tags via our feeds from our partners Bazaarvoice and PowerReviews. Please contact us at sales@sli-systems.com, or watch my site search video tip demonstrating the integration of site search, ratings and reviews if you’d like to learn more.

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