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Ecommerce Podcast with MagnetStreet: Site Search Data Drives New Line of Business

Posted by Terry CostaNovember 8, 2010Podcast, Site Search

In our latest Ecommerce Podcast, Dave Baird, vice president of marketing and co-owner of MagnetStreet, spoke with our fearless leader, Shaun Ryan, about how site search data helped MagnetStreet identify an opportunity for a new line of business, which has become a huge success. As Dave explains in the podcast, most of the custom magnet company’s customers were in the real estate industry (real estate agents like to send custom magnets to their clients as a useful self-promotional tool). When the economy took a nosedive, magnet orders from real estate agents dropped.

As you’ll hear Dave discuss in the podcast, about a year before the economic crisis, MagnetStreet had launched a search engine optimization project and began looking at popular search terms on their site to see if they’d find new keywords for paid search campaigns. They discovered that searches for “save the date magnet” started turning up, and Baird and his colleagues realized that they could develop a new line of products appealing to brides who needed to create a clever date reminder for wedding guests.

Dave says that the “save the date” magnets were a huge success and helped make up for the decline in orders of real estate agents.

Check out the MagnetStreet podcast to hear more about this growing company’s strategies for enhancing the online customer experience, such as personalized recommendations and an integration with Facebook that will tell users when other friends are shopping on the site.

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Shoppers Say They’re Going Mobile for the Holidays

Posted by Terry CostaNovember 2, 2010eCommerce, Site Search

Lately, we’ve been beating the mobile drum pretty loudly. A few weeks ago, we announced our new SLI Mobile solution to help retailers quickly create a mobile version of their websites. And just last week, we announced that one of our customers – Century Novelty – worked with us to create its mobile site in a matter of days, in order to capture the growing numbers of mobile shoppers the company was already seeing.

Some in the industry think it’s just too early for companies to be worrying about mobile. That’s not our take, based on the experience many of our customers have had in seeing a steady growth in numbers of visitors to their sites from mobile devices. As Ian MacDonald of Century Novelty explained to us, over the past year they noticed a small percentage of sales actually coming from mobile devices. The amount wasn’t significant, but it was enough that they couldn’t ignore it.

Last week, the results of a recent NRF survey on mobile shopping were published by Evan Schuman in StorefrontBacktalk, showing that our thinking is correct – as many American consumers say they expect to shop by mobile device this holiday season. According to StorefrontBacktalk, exact numbers are hard to pin down due to the possibility that respondents may not have answered the questions in the same way (e.g. some may have treated social networking recommendations or texting friends as “conducting research” while others may not have), or because some people may not think today that they’ll shop via mobile device but come December they might. Still, the data is compelling. Of 8,767 consumers surveyed, 26.8% said they would use their smartphones to either research or make a purchase during the holidays this year; and of those in the 18 to 24 age range, 45% said they would.

Evan also mentions that his site conducted a survey with Forrester Research that showed an “alarmingly high percentage of retailers (21.3%) who said they have no plans for any M-Commerce programs in the next 18 months. And almost half of those surveyed choose ‘none of these’ when asked if they allow customers through a mobile site or a dedicated application.” In our own M-commerce survey from earlier this year, we found that 80% of retailers surveyed say they have no mobile commerce strategy in place, while at the same time, 83% of those surveyed said that between 1-10% of site visitors come from mobile devices.

While the numbers vary from survey to survey, one thing is clear: there is an audience today on the mobile platform, and that audience will only continue to grow in the months ahead. Retailers who choose to sit on the sidelines until this market is more mature may miss out on an opportunity to garner more sales, and possibly lose customers along the way.

For retailers who are eager to get started but are reticent to spend a lot of time and resources on a mobile site, a solution like SLI Mobile is ideal – it can help you create a site in a week or less, with minimal involvement from your team. And the expense is nominal. If you’re hesitating, don’t. We’re ready to help you today. Contact us now.

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Organize and display refinements to streamline the site search experience

Posted by Shaun RyanOctober 27, 2010Newsletter, Refinements, Site Search

In last month’s newsletter, we explained how to identify the most useful refinements for your site search, depending on your customers’ needs and the product mix. Figuring out which refinements to offer is the starting point, but there’s more work to be done: This month, we’ll tell you how to display these refinements so that your site visitors can make best use of them, and have a better search (and shopping) experience.

Place frequently used refinements at the top of the list. Make sure that the refinements most likely to be used can be easily accessed by visitors. Less frequently used refinements can be placed farther down on the list, or perhaps made visible only when the user has clicked on a certain category – in which case, they can select refinements that are part of a subcategory.

If you discover over time that visitors are not making use of certain refinements, then you can decide if you want to stop displaying them. This should be an ongoing evaluation process: You should continually look for ways to improve usability (and thereby conversions) by simplifying the site search process. Don’t feel compelled to display all possible refinements, which is confusing to users.

Show the number of results next to refinement options. Next to specific refinements, display the number of results that are available when that refinement is clicked on, so that visitors have a sense of how many results they’ll see. You can view this feature at work on the site for Lighting by Gregory, an SLI customer.

Show color refinements as a palette instead of text. Since colors are visual, site visitors will respond more quickly to a display of actual colors, rather than the names of the colors in text form. A color palette also takes up less space within search, so it helps reduce visual clutter.

For products available in several colors, consider retooling search results so that if a specific color refinement is selected, the product is displayed in that color. For instance, the main photo for a shirt available in red, green and blue may show the red shirt. If visitors select the blue color refinement, the image should change to the blue shirt.

When it comes to deciding how and where to display refinements, take the same approach that you would do with other aspects of your site design: Look at usage data, talk to your customers, and test options to see which refinements and placements work better. If you need advice on choosing and displaying refinements, contact your SLI Systems customer success manager.

Test placement of refinements. Depending on your audience and your site design, users may make more use of refinements depending on where they are placed – most commonly, they appear at the top of the page or in the left navigation pane. Try to avoid placing refinements at the bottom of the page, since visitors need to scroll down to view them. Test different positions to see which ones your visitors prefer.

Allow visitors to navigate between refinements on the same level. If a visitor clicks on a refinement but then decides they want to see a different refinement, don’t require them to click “back” to get to the original search results page first. They should be able to simply click a different refinement option from that page and easily see a new batch of results.

Don’t show refinement options that have no results. For instance, if there are no red products for a particular search, then there should be no link shown to restrict the results to red products.

Avoid drop-down boxes for refinements. Drop-down boxes make it harder for people to see the available refinement options, and they’ll be less likely to use them. If refinements are shown as a list of links, then they can select the refinement with a single click. However, if you have many refinements, or many options within a refinement, then showing them as links can take up too much screen real estate. In this case, drop-down boxes may be the best option.

Show a breadcrumb trail. A breadcrumb trail will show the search term and any refinements that have been made. It helps visitors understand where they’ve been on the site and how they arrived at the page they’re on. It also makes it easy to remove refinements, and helps them go back to a broader range of results if they choose. Breadcrumbs take up very little space, and are a standard navigational element.

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Register for our Webinar with Susan Aldrich of Patricia Seybold Group

Posted by Terry CostaOctober 22, 2010eCommerce, Site Search, Site Search Tips, Webinar

Each year it seems the online holiday shopping season starts earlier than the year before. Consumers are already flocking to the web to get a jump on their holiday shopping, yet many retailers are still getting their sites ready or are altogether unprepared. If you’re one of them, register to attend our free webinar – “Seizing the Remaining Season: Find out What’s Selling and How to Sell Yours” – taking place next week, featuring online customer experience expert Susan Aldrich of the Patricia Seybold Group.

During the webinar, Susan will offer insight into what consumers are search for and buying this season, across several categories, including apparel (men’s & women’s), electronics, jewelry, cosmetics and more. She’ll also discuss ways you can take advantage of these buying trends and improve your site’s search and navigation to increase customer engagement and conversions on your online storefront – for example, by incorporating social media content into site search, and extending the search experience to mobile devices.

The 30-minute webinar takes place on Wed., Oct. 27 at 8:30 a.m. PDT / 11:30 a.m. EDT. When you register , you’ll receive a copy of SLI Systems’ Holiday Guide : 10 Steps for Preparing Your Online Retail Site Search for the Holidays.

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Visit SLI at the Mobile Shopping Summit Next Week

Posted by Terry CostaOctober 22, 2010Conferences, eCommerce, Site Search

As you might know, SLI Systems recently entered the mobile arena with a new solution to help e-retailers quickly and cost-effectively create a mobile website. Next week we’ll be demonstrating our solution at the Mobile Shopping Summit at Bridgewaters in New York City Oct. 25-27. If you’re attending the show, be sure to stop by our booth (booth #14) and learn how to develop and drive your mobile strategies. While you’re at our booth, make sure you enter our drawing for an iPad. Our search and navigation experts will be on-hand to discuss your mobile needs and offer guidance on when and how to create a mobile site to drive more sales.

Be sure to also check out our customer, Ian MacDonald of Century Novelty, who will be presenting with Jeff Pandolfo of Amazon Payments on Tues., 10/26 at 1:20pm on his work with SLI & Amazon in creating his company’s mobile commerce site – “Sealing The Deal Through Mobile With Amazon Payments: Be True To Your Brand As You Streamline The Checkout Experience.”

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Get ready for the mobile commerce revolution with SLI Mobile

Posted by Terry CostaOctober 21, 2010eCommerce, Site Search

If you haven’t yet developed a mobile version of your website, it’s time to put this task at the top of your list. The mobile device market is growing at exponential rates, and your customers are quickly becoming comfortable with buying products and content on their phones and tablets – in fact, the Coda Research Consultancy says that U.S. mobile commerce sales in 2010 will reach $2.4 billion.

To help you get up and running in this new mobile commerce world, we’ve introduced SLI Mobile, our hosted solution for creating mobile sites with fast and easy-to-use search and navigation functionality. We create the product pages for mobile sites using customer product data that we already have on hand, and we optimize the pages for mobile searching – which is very important given the limitations of browsing on mobile devices. We’re also offering thumbnail product images for fast delivery on mobile devices, and we can integrate the pages with your product rating and review solutions, as well as social media content.

We can deploy these mobile features for all of the major mobile device platforms and devices, including iPhones, BlackBerries, and Android phones. To find out more about SLI Mobile, read our press release, or contact your Customer Success Manager or our sales team at sales@sli-systems.com.

To give you even more guidance on getting ready for the mobile commerce market, we’ve just published a new white paper, Site Search and the Mobile Commerce Revolution. In it, you’ll find advice on developing your mobile commerce strategy, how to create mobile-friendly site search, and your choices for implementation. The guide is free, and can be downloaded here.

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The Holidays are Almost Here – What are People Shopping For?

Posted by Terry CostaOctober 19, 2010eCommerce, Site Search

Recently we issued our first “SLI E-Retail Holiday Index,” a report on site search and shopping trends that reveals the most sought-after items in various retailing categories. The data was pulled from a sampling of our hundreds of online retail clients, in such sectors as Apparel, Jewelry, Cosmetics, Electronics, and Gifts & Novelty (see below to discover the trends). We plan to issue this data on a monthly basis during the holiday shopping season, and ongoing afterwards.

Some of the data may come as no surprise to you – like the fact that winter boots are a popular apparel item right now (you can pretty much count on that every year around this time), or that traditional diamond stud earrings and engagement rings are highly searched for in jewelry. Still, some of the data may be less obvious – like the fact “iPad” was a really popular search term in the late spring/early summer, but has since dropped off the list. (Maybe it will make a comeback as we get closer to December, but who knows?)

As you continue to develop your marketing campaigns and enhance your sites to capture the high volume of cyber traffic during the holidays, the SLI E-Retail Index might be useful to you. But perhaps more importantly, you can actually get a lot of this data yourself by looking at your own site search analytics to see what’s hot and what’s not on your own site. If you’re not already looking at this data on a regular basis, now’s the time to start!

So, without further adieu, here’s the data from our first E-Retail Index – and keep a look-out for another report next month. And if you’re still looking for ways to beef up your site for the holidays, be sure to download our free guide: “SLI Holiday Guide: 10 Steps for Preparing Your Online Retail Site Search for the Holiday” (available at usblogsli.wpengine.com/holiday-guide.php).

Women’s and Men’s Apparel
Currently, men and women are seeking the best in hoodies, cardigan sweaters and winter boots in preparation for this holiday season, whether shopping for loved ones or to enhance their own wardrobes. Silly Bandz bracelets remain a popular purchase item across many of the retail apparel and novelties stores. And, women are actively seeking out Maxi dresses, while men want the hottest looks in leather jackets.

Jewelry
The most popular trends in jewelry this season are focused on more traditional items, such as diamond stud earrings in all shapes and sizes. In October, online shoppers also sought out ruby and diamond rings and engagement rings, as well as men’s watches, from top designers such as Rolex.

Cosmetics
Online shoppers are busy looking for chemical-free and skin purifying cosmetics items this year. Products such as sulfate-free shampoo and antioxidant moisturizers are high on shopper’s lists, while make-up kits, hair extensions and eyelash growth products are also being searched for frequently. The top brands this season include Dermalogica, Bare Minerals, Ultraceuticals and Jane Iredale.

Consumer Electronics
In the area of consumer electronics, online shoppers are hot on the trail of new laptops, netbooks and all-in-one printers from brands including HP, Panasonic and Toshiba. Cameras are also a popular item from top manufacturers Canon and Nikon. Interestingly, searches for iPads were at the top of the list in June, but tapered off in July and have not gone back up.

Gifts and Novelties
Silly Bandz, hoodies, black lights, Snuggies and electronics tailor made for seniors, like the Go Computer and the Jitterbug phone, were the most popular novelty items in October. And, as consumers prepare for the holidays, items such as tablecloths and champagne glasses were also top on the list. In addition, searches for experience gifts, such as helicopter flying lessons were on the rise.

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Get a free site review and win an iPad at our Shop.org booth (#807)

Posted by Terry CostaSeptember 24, 2010Conferences, Press, Reviews

Come visit us at our Shop.org booth (#807), and we will give you a free site critic review. We’ll let you know how you can improve the search and navigation experience of your users, and run a few tests with you to determine how accurate your site search is. We’ll also be able to demonstrate some of the search techniques our customers use, which can be the perfect way for your etail site to capture more conversions during the holidays. While you’re there, you can enter our drawing for a new iPad.

Many retailers feel their online storefronts are all dressed up and ready to go for the holidays. If you’re not one of them – or even if you are, but you somehow didn’t include a dynamic site search in your plans – we would love to talk to you. We can discuss with you the many features and enhancements, such as Rich Auto Complete, AJAX-based site search and incorporating social media content into your site search results, that can dramatically help your site performance.

Please also check out our “Big !dea” session on Wednesday at 1:30pm, where our own Ed Hoffman will discuss the importance of understanding the language of your customers to increase sales and conversions online.

We hope to see you in Dallas!

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Business Continuity Planning and Holiday Preparedness

Posted by Shaun RyanSeptember 20, 2010Newsletter, Site Search

Disaster planning and business continuity are an important part of any hosted service offering – and in particular, with the holidays coming up, retailers need a search solution that won’t fail when they need it most. We have had firsthand experience with this and the 7.1 earthquake that hit our offices in Christchurch, New Zealand this week. This event has proven what we already knew – that retailers using SLI Systems for their site search can be assured of always-on availability, and readiness in the busiest of times and even in the face of disasters.

In the aftermath of Saturday’s severe earthquake, and subsequent powerful aftershocks, many local businesses are slowly recovering. Meanwhile, SLI Systems’ clients realized their businesses were unaffected by this event. In particular, our core search services have remained uninterrupted, thanks in large part to the redundant servers we’ve implemented in multiple data centers around the world to ensure business continuity during events like these. We experienced a short email, reporting and merchandising console outage due to a loss of power in our Christchurch, New Zealand facility. While our customers experienced no service interruptions, we’re continuing our systems upgrade process to build the same resiliency into these internal systems that you’ve come to rely on with our core services.

We also made our U.S. and European teams available over the weekend to answer any questions or respond to any client needs, providing an added level of emergency support.

The New Zealand staff are all safe and well, and most of them are back working. After this event, we feel more comfortable than ever that our customers are ready for the holiday rush, with top-of-the-line search solutions that won’t fail in busy or disastrous times.

Thank you for your continued support.

Shaun Ryan
CEO SLI Systems

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December is around the corner. Are you prepared for a lucrative holiday shopping season?

Posted by Terry CostaSeptember 14, 2010eCommerce, Site Search, Site Search Tips

It’s only September, but many consumers have already starting their holiday shopping. And the outlook for this year’s holiday spending online looks fairly bright. So if you’re an online retailer and haven’t yet gotten your site ready for the holiday shopping frenzy, now is the time!

If you’re not already doing so, start paying attention to your customers’ online buying preferences. One way to do this is by looking at the most commonly used search terms on your site – this can help you understand what products will be in demand this season and what you should be stocking your inventories with.

In addition, there are a host of other options you can consider to give your site the boost it needs to meet holiday shopping demands, which are included in our new, free downloadable guide: “SLI Holiday Guide: 10 Steps for Preparing Your Online Retail Site Search for the Holidays” which you can download at usblogsli.wpengine.com/holiday-guide.php.  Below are some highlights:

Capitalize on the mobile revolution: Mobile commerce sales are rapidly increasing and will continue to do so. Jump on the opportunity this holiday season by launching a mobile version of your site. Be sure to keep site search front and center as its critical to helping users navigate among choices on a small screen.

Put social media content to work: Social media content will increase this holiday season with the increase in promotions, discounts and product reviews. Integrating this content with site search let’s visitors helps shoppers stay more informed about the products they are researching.

Offer refinements: Help your site visitors cross gifts off their shopping lists faster by offering refinements that allow them to sort through products by common gift-buying filters, such as gender, price, or type of recipient (e.g., coworker, child, friend, age, gender).

Help shoppers complete their thoughts: Shorten the shopping journey for your customers by providing auto complete functionality that automatically offers suggestions for search terms as they start typing.

Never let your site fail: During the holiday rush it’s even more critical that your website is stable. Working with an on demand search provider will reduce pressure on internal technical resources and ensure site search is up-and-running on even the busiest days.

Here’s to a happy and fruitful holiday season!

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